Job description · Operations
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Nora, Customer Concierge Agent
Greets every customer request, answers on the spot and hands over to the right person when needed.
Works from
- · Email, web chat and WhatsApp
- · Order, delivery and account data
- · Your service policies
Daily routine
- 01Understand the request and the customer
- 02Look up orders, appointments or accounts
- 03Answer, rebook or update the record
- 04Hand over with a full summary when needed
Human checkpoint
Complaints, refunds and VIP customers are routed to a named team member.