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Job description · Operations

S

Sami, Customer Service Agent

Answers order and delivery questions from your shared inbox using live system data.

Works from

  • · Shared inbox
  • · Order and shipment status

Daily routine

  1. 01Classify the request
  2. 02Look up order and delivery status
  3. 03Draft or send the reply
  4. 04Hand over anything unusual

Human checkpoint

Complaints and refunds go to a named team member.